Contacts
The best hardware for the games you love. Tell us your goal — we’ll pick the perfect device.
Technical support
Have a question or need help getting set up? Message our support — we reply fast.
What people write to us about
Most often before buying: whether a card fits a particular motherboard, what to pick for a second PC, whether one adapter is enough or two are needed, how models that look alike actually differ. We answer these in the chat itself — no tickets, no queue. Naming your board, your CPU and how you plan to wire it together is usually all it takes.
The other half arrives after the order: the link will not come up, the firmware will not flash, the system does not see the device, the parcel arrived and it is not obvious what connects to what. We work through those step by step, and if it turns out to be a faulty unit, we replace it.
How to get an answer faster
Tell us what you have and what is not working. The card and adapter models, the motherboard, the firmware version, which port it is plugged into, what the system reports. A photo of the build and a screenshot of the error save half the conversation — they show the things people leave out when describing it in words.
For an order, give the number and the delivery city. For a compatibility question, the configuration of both machines. Then the answer comes in the first reply instead of after five follow-up questions.
Ways to reach us
Telegram is the main one: it is the quickest, and it is where a photo is easiest to send. Email suits documents, invoicing details and anything that should stay on record. The chat on this site is there if you would rather not go anywhere — the message reaches us immediately and the reply appears on the same page.
We answer during the hours listed above. Write whenever you like: nothing gets lost, and whatever arrives overnight is dealt with in the morning.
Orders and delivery
We ship across Russia and to the CIS. Every item is checked before dispatch and the packed order is photographed — the photo arrives with the tracking number, so you can see the state the parcel left in. The carrier is chosen at checkout; if you need a specific pickup point or have a deadline in mind, mention it in the chat before paying.
If something goes wrong
Write straight away. A box damaged in transit, a device that will not start, the wrong set — all of it is easier to sort out while the tracking number and the photos are still fresh. First we find out what is actually happening: a good share of it turns out to be configuration and is fixed the same evening. If it is the hardware, we arrange a replacement.